Privacy Policy

Effective Date: July 1, 2026

At Rejon, we are deeply committed to protecting the privacy and security of our customers and website visitors. This Privacy Policy details how we collect, use, disclose, and safeguard your personal information when you visit and purchase from rejon.pk (the “Site”).

By using our Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information directly from you when you interact with our website, place an order, or communicate with us.

• Personal Identity Information: Name, surname, and account login details.

• Contact Information: Shipping address, billing address, email address, and active mobile phone number.

• Transaction Details: Records of products you searched for, viewed, added to your cart, or purchased, as well as the total order amount and cash-on-delivery (COD) status.

• Technical & Device Information: IP address, browser type, operating system, unique device identifiers, and data regarding how you navigate through our pages.

• Customer Support Records: Any text messages, emails, or WhatsApp conversations you initiate with our support team to resolve queries or track orders.

2. How We Collect Your Data

We collect data through two main methods:

• Direct Interaction: Information you explicitly type into forms on our Site, such as when checking out, registering an account, or subscribing to our newsletter.

• Automated Technologies: As you navigate our website, we use cookies, log files, and web beacons to automatically track your browsing behavior, improve site loading speeds, and understand which products are most popular.

3. How We Use Your Information

We use your data strictly to provide a smooth, customized shopping experience. Specifically, your data is used to:

• Fulfill Orders: Process payments, generate invoices, and share your contact/delivery details with domestic courier services to ensure your package reaches your doorstep.

• Customer Support: Answer your queries, process returns or exchanges, and send order updates via SMS, email, or WhatsApp.

• Enhance Website Security: Monitor for fraud, unauthorized login attempts, or suspicious activity to keep our platform secure.

• Marketing Communications: Send you updates regarding new fragrance launches, seasonal sales, or exclusive offers—only if you have opted in to receive them. You can opt out at any time.

4. Data Sharing and Third-Party Disclosures

We respect your privacy and do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share essential data with trusted service providers to conduct business operations:

• Logistics & Courier Partners: We share your name, address, and phone number with domestic courier services inside Pakistan exclusively for order delivery.

• Payment Gateways & Digital Wallets: When processing digital payments, data is securely managed by our designated banking or mobile wallet processors (If any).

• Technical Analytics Partners: We use tools like Google Analytics to help us understand how customers use the Site. This data is strictly anonymous and aggregated.

5. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) to enhance your user experience. Cookies allow our platform to remember your cart items as you browse, keep you logged into your account, and study traffic patterns.

• You can choose to disable cookies through your browser settings, though doing so may prevent certain features of our online store from functioning properly.

6. Data Security

We implement robust administrative and technical security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. Access to your personal data is restricted exclusively to authorized team members who require it to fulfill your orders or assist you.

Please note that while we use industry-standard protocols to safeguard your information, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Privacy Rights

You have the right to manage the data you share with us:

• Access & Correct: You can log into your account at any time to view or update your personal details, shipping address, and contact information.

• Opt-Out: You can unsubscribe from our marketing emails or promotional SMS texts at any time by clicking the “Unsubscribe” link or replying as instructed.

• Account Deletion: If you wish to completely remove your account data from our store database, you can contact our customer support team to submit a request.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or for legal and regulatory reasons. Any updates will be posted directly on this page with a revised “Effective Date” at the top. We encourage you to review this policy periodically.

Contact Us

If you have any questions, concerns, or complaints regarding how your personal information is handled, please reach out to our dedicated support team:

• Email: contact@rejon.pk

• WhatsApp/Phone: 0307-6829709