Shipping Policy

Thank you for shopping with us. We are proud to offer Free Shipping on all orders across Pakistan, with no minimum purchase required. Below are the detailed terms and conditions regarding how we process, dispatch, and deliver your packages.

Order Processing & Timelines

• Processing Window: All orders are verified and processed within 1 to 2 business days.

• Operating Hours: Orders are processed from Monday to Saturday. Orders placed on Sundays or public holidays will be processed on the following working day.

• Cut-off Time: Orders placed before 4:00 PM will begin processing the same day. Orders received after this time will enter the queue the next business day.

Free Shipping Details

• Zero Cost: Shipping is 100% free for all items listed on our website. There are no hidden handling fees, surprise costs at checkout, or distance surcharges.

• No Minimum Spend: You qualify for free shipping whether you order a single item or multiple products.

Delivery Estimates & Coverage

• Major Cities: Deliveries to major urban hubs (such as Lahore, Karachi, Islamabad, and Rawalpindi) typically arrive within 2 to 4 business days after dispatch.

• Other Regions: Deliveries to smaller cities, towns, and remote rural areas generally take 3 to 6 business days.

• Delivery Partners: We partner with premium, reliable domestic courier services to ensure your parcel reaches you safely and promptly.

Order Tracking & Confirmation

• Tracking Number: Once your parcel is handed over to the courier, you will receive a shipment confirmation via SMS and/or Email containing a unique tracking link.

• Real-Time Updates: You can use this tracking number on the courier partner’s portal to monitor your package’s movement in real time. Please allow up to 24 hours for the tracking information to activate.

Address Corrections & Delivery Attempts

• Accurate Information: Please ensure your shipping address, city, and active mobile number are completely accurate at checkout. We cannot redirect packages once they have left our facility.

• Delivery Attempts: Our courier partners will attempt delivery up to 2 times. If you are unavailable, they will contact you via the phone number provided. If the package remains undelivered after these attempts, it will be returned to our warehouse, and our customer support team will contact you to reschedule.

Shipment Damage & Issues

• Damaged Packaging: We pack our items with care to ensure safe transit. If your parcel arrives with visibly damaged or tampered packaging, please do not accept it from the rider and take a photo for reference.

• Immediate Support: If you open your package and find any item damaged or missing, please contact our customer support team within 24 hours of delivery so we can investigate and resolve the issue immediately.

Need Assistance?

If you have any questions regarding your package or tracking status, feel free to reach out to our team:

• Email: contact@rejon.pk

• WhatsApp/Phone: +92-307-6829709